Privacy Policy — David Appliances
Last Updated: 08 January 2026
David Appliances (“we”, “us”, “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and safeguard your personal information when you interact with our website and services.
By using our website, including the contact form page at davidappliances.co.za/contact, you agree to the terms outlined in this Privacy Policy.
1. Information We Collect
We may collect the following types of personal information:
1.1 Information You Provide Voluntarily
When submitting the contact form or reaching out to us directly, you may provide:
- Full Name
- Email Address
- Phone Number
- Physical Address (if shared for service or quotation purposes)
- Appliance & Repair Details
- Additional notes or queries
1.2 Automatically Collected Information
When browsing our website, we may collect:
- IP address
- Device & browser information
- Pages visited
- Time spent on pages
- Referral sources
- Cookies (if applicable)
This information is used for analytics, performance, and website improvements.
2. How We Use Your Information
Your personal information may be used for:
- Responding to enquiries submitted through the contact form
- Providing quotations, advice, and customer support
- Booking repair services or follow-ups
- Improving website functionality and user experience
- Internal business, administrative, and record purposes
- Complying with legal obligations
We do not sell, trade, or rent your personal information to third parties.
3. Legal Basis for Processing (POPIA)
We process personal information on the basis of:
- Consent — when you voluntarily submit data via forms or enquiries
- Contractual necessity — when providing quotations or repair services
- Legitimate interests — to improve website performance and customer experience
- Legal compliance — where applicable for invoices, warranties, or service documentation
4. Sharing of Information
We may share information only with:
- Internal technicians/employees assisting with repairs
- Service providers assisting with communication or bookings
- Regulators, law enforcement, or legal authorities when required by law
Any third-party access is limited and consistent with privacy requirements.
5. Data Retention
Personal information is retained only for as long as necessary for:
- Service delivery
- Legal or accounting purposes
- Customer records
We will securely delete or anonymize personal data once it is no longer required.
6. Cookies & Tracking Technologies
Our website may use cookies or similar tracking tools to:
- Improve performance
- Personalize user experience
- Analyse traffic patterns
Users may disable cookies through their browser settings, but doing so may affect website functionality.
7. Data Security
We take appropriate technical and organizational measures to protect personal data from:
- Unauthorized access
- Accidental loss
- Disclosure or misuse
However, no online transmission is 100% secure, and users submit information at their own risk.
8. Your Rights
Under POPIA, users have the right to:
- Request access to their personal information
- Request correction of inaccurate information
- Request deletion where applicable
- Withdraw consent for communication
- Lodge complaints with the Information Regulator
To exercise these rights, contact us using the details below.
9. Links to Third-Party Websites
Our website may contain links to external sites. We are not responsible for the privacy practices or content of those platforms.
10. Changes to This Policy
We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised effective date.